FAQ’s

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How does it work?

We at Boomerang Cardiff work on the basis of NEEDS not WANTS.

For example, a single person may need a bed, but wants a double bed. We will only offer a single person, a single bed. Double beds are strictly reserved for couples/families

How do I get help?

Everybody who requires assistance will need to fill out a simple request form. You can do this at our centre with one of our friendly team. Unfortunately, we do not offer an online request form.

What if I cant get to you?

That’s fine, you can send somebody you trust on your behalf but please bear in mind they would need to know your personal details. There is no point sending someone on your behalf if they do not know your address etc.

Is it completely free?

We do not charge for any items of furniture we gift out . We encourage people who can, to collect the items themselves.
Due to extremely high demand and limited availability of white goods, we do now ask for a minimum donation £10 per white good

I can't collect, do you deliver?

We do offer a delivery service and that does come at a small cost. We use an outside delivery company called Dymond Removals who subsidies his rates specifically for us as we are a charity and they themselves believe in what we all do.
Single Item Delivery – £25
Multi Item Delivery – £40

Do I need to bring anything with me?

If you are a support worker, please bring your organisations ID

If your working, please bring a wage-slip or proof of wages.
If you are receiving a DAF qualifying benefit (see eligibility), and you require white goods, you MUST bring your letter of refusal that was sent to you. We will not issue any white goods to anybody on a qualifying benefit that fails to provide this letter.

Can I browse or look at items?

No. Unfortunately we are not a shop.

Why can't I look at items I'm requesting?

All furniture that we gift out has been deemed fully functional and fit for purpose.
Because in the nature of an organisation gifting FREE furniture, we are open to manipulation and abuse of our service. We are here to support people in poverty, we are not here for you to upgrade or swap your furniture. We are predominately a crisis charity and should really be used as a last resort.
To us, cosmetics are irrelevant and If you are in genuine need, we will help you.
If you need a bed, we will provide you a bed. If you need a wardrobe, we will provide you with a wardrobe. You will be unable to choose style, colour or decoration.

What if I don't like an item that gets delivered?

You are under no obligation to accept ANY items that are delivered, just tell the driver, and he will bring them back. 

Will I then get a refund?

Unfortunately not, as we don’t charge for any of the items and as delivery of the item(s) was still carried out.

How do I donate my unwanted furniture?

We encourage anybody that can, to drop any donations to our centre in Splott. If you are unable to do this simply give us a call on (029) 20497724 and ask to book a collection or private message us on our Facebook page.

Do you collect for free?

Yes. We reserve every Tuesday for free collection of donations.

What items will you collect?

We will only collect working, good quality and fully functional items of furniture/electrical goods such as Sofas, Beds, Wardrobes, White goods etc.

Do you collect clothes?

We will accept clothes, however, at this time we are unable to actively come and just collect clothes

How long will I have to wait?

There is usually a 2-3 week waiting list for collections

But I need it gone today?

We can give you a number for a trusted removal company who will charge accordingly and anything that can be re-used they will bring to us.

How can I get involved?

We are always on the lookout for new volunteers for a number of different roles. You will need to pick up a volunteer application form our centre.